Privacy Policy

1. Introduction

Recre8india Waste Management Pvt. Ltd. ("Recre8 India", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, disclose, and safeguard information when you visit our website, use our services, or interact with us in connection with construction and demolition (C&D) waste management, recycling, and compliance solutions.

This policy is prepared in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable in India.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure practices as described herein.

2. Information We Collect

We may collect the following categories of information:

• Personal identifiers such as name, email address, phone number, designation, and organisation name.
• Business information including company registration details, GST identification number, billing address, and project location.
• Service-related information such as C&D waste type, estimated quantity, collection schedules, weighbridge records, delivery receipts, and compliance documentation.
• Technical data including IP address, browser type, device information, operating system, referral URLs, pages visited, and timestamps. This may be collected through cookies and similar technologies.
• Communications including enquiries submitted through forms, emails, phone calls, and customer support interactions.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage C&D waste collection, transportation, recycling, and delivery services.
• To process enquiries, quotations, bookings, invoices, and payments.
• To verify identity, coordinate logistics, and maintain regulatory records.
• To generate compliance reports, ESG documentation, BRSR disclosures, and waste diversion certificates.
• To communicate with you regarding service updates, schedules, offers, and support requests.
• To improve our website, services, and customer experience through analytics and feedback.
• To comply with applicable laws, court orders, regulatory directions, and government requests.
• To detect, prevent, and address fraud, security breaches, or technical issues.

4. Legal Basis for Processing

We process your personal data based on one or more of the following lawful grounds:

• Your consent, provided at the time of submitting information or using our services.
• The performance of a contract to which you are a party or to take steps at your request prior to entering into a contract.
• Compliance with a legal obligation under Indian law, including C&D Waste Management Rules, 2016, environmental regulations, and tax laws.
• Legitimate interests such as service improvement, fraud prevention, and network security, provided such interests are not overridden by your rights.

5. Disclosure and Sharing of Information

We do not sell or rent your personal information. We may share your information with:

• Service providers and business partners who assist us in transportation, logistics, recycling operations, payment processing, IT services, and customer support, under confidentiality obligations.
• Government and regulatory authorities, municipal corporations, pollution control boards, and law enforcement agencies as required by applicable law or to comply with statutory obligations.
• Professional advisers such as auditors, legal consultants, and insurers, where necessary to protect our rights or comply with legal processes.
• Affiliates and group companies for internal administrative purposes and service delivery.

6. Data Security

We implement reasonable technical and organisational security measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include access controls, encrypted data transmission, secure servers, regular security assessments, and staff training.

While we strive to use commercially acceptable means to protect your personal information, no method of electronic storage or transmission over the internet is completely secure. You provide information at your own risk.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. Service and compliance records may be retained for periods required under applicable environmental, tax, and corporate laws.

When your information is no longer required, we will securely delete, anonymise, or archive it in accordance with our internal policies and legal obligations.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion or erasure of your personal information, where permitted by law.
• Withdraw consent for processing based on consent, without affecting the lawfulness of processing carried out before withdrawal.
• Object to or restrict certain processing activities.
• Lodge a complaint with the relevant data protection authority or our Grievance Officer.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyse site usage, and support marketing efforts. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices, content, or security of such third-party sites. We encourage you to review the privacy policies of those sites before providing any information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, we have appointed a Grievance Officer to address any concerns regarding your personal information or this Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: